Skills
.Work. You
Rest

Journey Mapping & Service Design

Community

Align experiences with practical diagrams.

Design & Creative#blueprint#service-design#journey-mapping#workshops#empathy-map#alignment-diagrams#experience-map
Authorcuellarfr
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Journey mapping helps teams quickly diagnose and align around customer experiences by visualizing emotions, touchpoints, and backstage operations.

Core Features & Use Cases

  • CJM: Customer Journey Maps
  • Service Blueprint: map frontstage and backstage
  • Experience Maps, Empathy Maps, Mental Models, Ecosystem Models
  • Facilitated Alignment Workshops and templates
  • Reference content and templates for quick adoption

Quick Start

Map one persona's end-to-end journey in 4-6 phases, capture actions, thinking, feelings, and moments of truth, then surface 3–5 opportunities.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: Journey Mapping & Service Design
Download link: https://github.com/cuellarfr/design-skills/archive/main.zip#journey-mapping-service-design

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.