kai-sdr-reply-triage

SDR reply triage automation classifies inbound responses like objections, opt-outs, and referrals, then generates safe next actions and CRM handoff notes. This ensures consistent routing decisions and suppression updates across outbound campaigns.

Inbound SDR replies are classified into primary categories including interested, objection, referral, not_now, wrong_person, opt_out, bounce, complaint, unsubscribe_confirmed, and needs_human_review for structured routing.

Automated triage can trigger outbound workflows like sales meeting prep when a reply implies a buying conversation or meeting request. It produces structured next actions and recommended tasks to facilitate this handoff.

SDR reply triage enforces safety constraints by requiring specific context and avoiding CRM mutations without approval. It signals when human review is needed to prevent unauthorized data changes.

Yes, classifying outbound campaign replies requires specific context to enforce guardrails. The triage process uses this required context to accurately categorize responses and generate safe suppression updates.

Managing SDR opt-outs and complaints involves classifying these inbound replies and generating safe next actions for suppression updates. This ensures consistent triage and routing decisions while enforcing safety constraints.