kb-article

Name: kb-article
Availability: InStock
Author: Anthropic

Generate structured knowledge base articles from resolved support issues.

23.4k|2.8k|Updated Jan 23, 2026

Search Tags:#documentation #troubleshooting #knowledge base #support #article drafting #customer self-service

Ready to run

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill kb-article

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: kb-article
Source: https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/kb-article
Command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill kb-article

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill streamlines the process of creating clear, searchable knowledge base articles from resolved support tickets or common customer questions, improving self-service and reducing repetitive inquiries.

Core Features & Use Cases

Article Drafting: Generates structured KB articles based on provided issue details or ticket references.
Content Structuring: Organizes information using best practices for searchability and readability.
Use Case: A customer support agent resolves a recurring issue where users can't export data over 10k rows. They use this Skill with the ticket reference to draft a troubleshooting article explaining the problem, the solution, and how to avoid it.

Quick Start

Draft a knowledge base article about how to configure SSO with Okta.

Frequently Asked Questions about kb-article

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I turn resolved support tickets into knowledge base articles?▼

To turn resolved support tickets into knowledge base articles, provide the ticket details or references to generate structured troubleshooting content. The article drafting process organizes the problem, solution, and workarounds for customer self-service.

What is the best way to structure a troubleshooting article for customer self-service?▼

The best way to structure a troubleshooting article for customer self-service is to organize the content using best practices for searchability and readability. This ensures customers can easily find and follow documented workarounds.

Can I check for existing knowledge base articles before drafting a new support document?▼

Yes, you can check for existing knowledge base articles before drafting a new support document. The skill integrates with support platforms and knowledge bases to retrieve context and verify if an article already exists.

Does this tool format articles according to specific knowledge base standards?▼

Yes, this tool formats articles according to specific knowledge base standards. It adheres to defined article types and formatting standards to ensure consistency across all generated support documentation.

What is needed to generate a knowledge base article from a common customer question?▼

To generate a knowledge base article from a common customer question, you only need to provide the question details. The skill structures the information into a searchable format suitable for customer self-service.