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ilove323
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kb-article

Convert resolved support tickets into structured knowledge base article drafts.

1|Updated Mar 30, 2026
Search Tags:#documentation#troubleshooting#ticket#support#seo#knowledge-base#kb-article
One-click install
npx skills add https://github.com/ilove323/comlan-skills --skill kb-article-ilove323
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: kb-article
Source: https://github.com/ilove323/comlan-skills/tree/main/customer-support/skills/kb-article
Command: npx skills add https://github.com/ilove323/comlan-skills --skill kb-article-ilove323

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill converts resolved support tickets, common questions, and workarounds into clear, searchable knowledge base articles so teams can publish self-service content quickly and reduce repeat support volume.

Core Features & Use Cases

  • Structured Drafting: Generates title, overview, step-by-step instructions, troubleshooting steps, related links, and publishing notes using templates for How-to, Troubleshooting, FAQ, and Known Issue articles.
  • Metadata & SEO: Suggests searchable titles, tags, categories, audience targeting, and review notes to improve discoverability and handoff to content owners.
  • Workflow Fit: Helps support agents or documentation owners turn a ticket number, resolved issue summary, or recurring customer question into a publishable article and recommends whether to update an existing article or create a new one.

Quick Start

Ask the assistant to draft a knowledge base article by saying: /kb-article Ticket #4521 with the resolution steps, affected users, and recommended workaround and I will produce a publish-ready article draft.

Frequently Asked Questions about kb-article

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I turn resolved support tickets into knowledge base articles?▼

To turn resolved support tickets into knowledge base articles, provide the ticket details and resolution steps. The Skill generates a structured draft with titles, step-by-step instructions, and metadata suitable for immediate publication.

What is the best way to document known issues and workarounds for a support team?▼

The best way to document known issues and workarounds is converting ticket resolutions into structured known-issue articles. This captures affected users, workarounds, and troubleshooting steps in a publish-ready format to reduce repeat support volume.

Can I generate SEO metadata and tags when drafting a troubleshooting article?▼

Yes, you can generate SEO metadata and tags when drafting a troubleshooting article. The Skill suggests searchable titles, categories, audience targeting, and tags to improve content discoverability for self-service support.

Does this tool work for both creating new articles and updating existing ones?▼

Yes, the tool works for both creating new articles and updating existing ones. It analyzes the provided ticket or question summary and recommends whether to publish a new article or update current content.

What formats do drafted knowledge base articles support for customer self-service?▼

Drafted knowledge base articles support How-to, Troubleshooting, FAQ, and Known Issue formats. Each template produces overviews, step-by-step instructions, related links, and publishing notes for customer self-service.

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