skills.rest
modu-ai
modu-aiOFFICIAL
Explore all skills by this author →
Website𝕏@MODU_AIGitHub

kb-article

Generate platform-compatible help center articles for Zendesk, Freshdesk, and KakaoBiz.

267|63|Updated Feb 15, 2026
Search Tags:#documentation#troubleshooting#content creation#faq#customer support#kb#help center
One-click install
npx skills add https://github.com/modu-ai/cowork-plugins --skill kb-article-modu-ai
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: kb-article
Source: https://github.com/modu-ai/cowork-plugins/tree/main/moai-support/skills/kb-article
Command: npx skills add https://github.com/modu-ai/cowork-plugins --skill kb-article-modu-ai

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) and assets (resource) components.

What problem does it solve?

This Skill streamlines the creation of customer support knowledge base articles, reducing manual effort and ensuring consistency across FAQ, guides, and troubleshooting documents.

Core Features & Use Cases

  • Automated KB Document Generation: Produces well-structured FAQs, user guides, and troubleshooting articles tailored to various platforms like Zendesk, Freshdesk, and KakaoBiz.
  • Format Standardization & SEO Optimization: Ensures compliance with platform standards, utilizes keyword optimization, and maintains consistent terminology for better search performance.
  • Use Case: When a customer service team needs to quickly generate help articles for new product features, this Skill can automatically draft multiple articles aligned with internal standards and SEO best practices.

Quick Start

Provide a detailed request with questions, product descriptions, and scenarios to generate comprehensive, platform-compatible KB articles.

Frequently Asked Questions about kb-article

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create SEO-optimized help center articles for Zendesk and Freshdesk?▼

To create help center articles for Zendesk and Freshdesk, provide a detailed request with product descriptions and scenarios. The tool generates structured, SEO-optimized content ensuring consistent terminology and platform compliance.

What is the best way to write troubleshooting documents for customer self-service?▼

The best way to write troubleshooting documents for customer self-service is generating well-structured articles optimized for search and clarity. Providing specific questions and scenarios ensures the output meets internal standards.

Can I automatically generate FAQs for new product features in KakaoBiz?▼

Yes, you can automatically generate FAQs for new product features in KakaoBiz. Processing input prompts produces platform-compatible drafts aligned with KakaoBiz standards, style guidelines, and SEO principles.

How do I standardize terminology and formatting across knowledge base content?▼

You standardize terminology and formatting across knowledge base content by processing input prompts through an automated generation system. This enforces format standardization, keyword optimization, and consistent terminology across all articles.

Does generating AI-ready knowledge base articles require specific input formats?▼

Generating AI-ready knowledge base articles requires detailed input requests including questions, product descriptions, and scenarios. This specific input ensures the output is comprehensive, tailored, and platform-compatible.

Related Skills

Explore More Content & Communication Skills→
sixtycat2000-ctrlsixtycat2000-ctrl

prd

Generate structured Product Requirements Documents from feature descriptions and clarifying questions.

Community
Intermediate
ncklrsncklrs
40

support-operations

Design ticket management, SLA policies, and escalation procedures for support operations.

Community
Advanced
claude-office-skillsclaude-office-skills
368

seo-optimizer

Optimizes websites with keyword research, audits, and rank tracking for search engines.

Official
Advanced
gparker97gparker97
4

beanies-help-docs

Draft and review beanies.family Help Center articles with structured frontmatter and tone guidelines.

Community
Advanced