Trace user-reported issues to Intercom article claims and ship verified corrections via the API.
npx skills add https://github.com/paulyokota/FeedForward --skill kb-audit
Please help me install this Agent Skill. Skill: kb-audit Source: https://github.com/paulyokota/FeedForward/tree/main/.claude/skills/kb-audit Command: npx skills add https://github.com/paulyokota/FeedForward --skill kb-audit
Find and fix Intercom knowledge base gaps — either incorrect article content (accuracy) or missing coverage for a product area (coverage). Verify changes against the codebase and ship corrected articles.
Run a full KB-audit cycle to identify gaps and prepare corrected Intercom article content.
High-intent search queries and answers about installing and using this skill.
To fix Intercom knowledge base gaps, trace user-reported issues to specific articles, classify them as accuracy or coverage gaps, verify corrections against the codebase, and ship updates via the Intercom API with validation and tracking.
Tracing user-reported issues involves mapping the problems to exact claims in existing Intercom articles, classifying findings as accuracy errors or coverage gaps, and verifying proposed fixes against the product codebase as an authoritative source.
Verify Intercom knowledge base accuracy corrections by checking proposed article changes directly against the product codebase to ensure all content updates align with authoritative source code before shipping via the Intercom API.
Yes, after identifying and verifying corrections against the codebase, you can ship updated Intercom articles directly via the Intercom API while updating the audit tracker with results and supporting evidence.
Run a knowledge base audit when users report issues that suggest existing Intercom articles contain inaccurate claims or lack coverage for specific product areas, requiring validation against the codebase to prepare corrected content.
The triage process classifies knowledge base findings into accuracy gaps, where existing article content is incorrect, and coverage gaps, where product areas lack documentation, verified against the codebase and existing articles.
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