kelly-tickets

Centralize complaint intake and automate ticket triage with approval-based crew dispatch.

4|3|Updated Feb 25, 2026
One-click install
npx skills add https://github.com/mr-kelly/skills --skill kelly-tickets
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: kelly-tickets
Source: https://github.com/mr-kelly/skills/tree/main/skills/kelly-tickets
Command: npx skills add https://github.com/mr-kelly/skills --skill kelly-tickets

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires @hono/node-server, hono, and includes scripts (resource) and references (resource) and assets (resource) components.

What problem does it solve?

This skill solves the chaos of scattered service requests and complaints by centralizing intake from multiple channels into a structured, reviewable, and auditable dispatch workflow.

Core Features & Use Cases

  • Automated Triage: Automatically classifies incoming complaints by category, urgency, and location, proposing crew assignments and SLA targets.
  • Review & Approval: Provides a local, calm browser-based command desk to review agent proposals, edit notes, and approve dispatches before any action is taken.
  • SLA Tracking: Monitors ticket resolution progress against defined SLA rules, providing visual indicators for at-risk or breached tickets.

Quick Start

Invoke the kelly-tickets skill to ingest your latest intake exports and open the local dispatch dashboard.

Frequently Asked Questions about kelly-tickets

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate ticket triage and crew dispatch for property management complaints?

Automated ticket triage classifies incoming complaints by category, urgency, and location to propose crew assignments and SLA targets. You can review these proposals in a local dispatch dashboard and explicitly approve dispatches before any action is taken.

What is the best way to centralize helpdesk intake and monitor SLA breaches?

Centralizing helpdesk intake structures scattered service requests into an auditable dispatch workflow. It monitors ticket resolution against defined SLA rules and provides visual indicators for at-risk or breached tickets.

Can I review automated complaint classifications before assigning crews?

Yes, a human-in-the-loop architecture ensures all automated classifications and crew assignments are explicitly approved before execution. You can review agent proposals, edit notes, and approve dispatches via a local browser-based command desk.

Does this dispatch desk work with Hono for local server deployment?

Yes, the dispatch desk uses Hono and @hono/node-server dependencies to run a local-first architecture. This setup provides a browser-based command desk to review proposals and approve outbound notifications before execution.

How do I track the full lifecycle of service requests from initial report to resolution?

Tracking the full lifecycle of service requests involves managing tickets from initial report through resolution with SLA monitoring and audit history. The system provides visual indicators for at-risk or breached tickets throughout the process.