skills.rest
erphq
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knowledge-base

Create and organize structured knowledge bases with article templates and category taxonomy.

2|1|Updated Apr 15, 2026
Search Tags:#translation#self-service#taxonomy#knowledge-base#article-writing#search-optimization#content-maintenance
One-click install
npx skills add https://github.com/erphq/skills --skill knowledge-base-erphq
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: knowledge-base
Source: https://github.com/erphq/skills/tree/main/departments/customer-support/03-org-1k-plus/knowledge-base
Command: npx skills add https://github.com/erphq/skills --skill knowledge-base-erphq

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill should be used when the task involves how to create, organize, and maintain a self-service knowledge base that actually helps customers.

Core Features & Use Cases

  • Article drafting and gap identification
  • Search optimization and content maintenance
  • Translation and multi-language support
  • Review cadence and analytics for content health
  • Auto-suggestion of relevant articles from tickets and feedback

Quick Start

Draft and publish your first customer-facing knowledge base article set using the Knowledge Base template.

Frequently Asked Questions about knowledge-base

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I build a self-service knowledge base that reduces customer support tickets?▼

Build a self-service knowledge base by drafting structured articles using templates, organizing category taxonomies, optimizing search, and setting review cadences to deflect support tickets through feedback-driven quality checks.

What is the best way to organize knowledge base content for search optimization?▼

Organize knowledge base content search optimization by structuring category taxonomies, applying article templates, and maintaining content health through review cadences and analytics to ensure articles surface accurately.

How do I manage multilingual translation workflows for a support wiki?▼

Manage multilingual translation workflows for a support wiki by applying structured article templates and versioning, enabling translation processes that maintain content consistency across multilingual customer sites.

Can I auto-suggest relevant knowledge base articles from customer feedback?▼

Yes, you can auto-suggest relevant knowledge base articles from customer feedback and support tickets by identifying content gaps and using feedback-driven quality checks to maintain article relevance.

How do I maintain content health and identify gaps in an internal wiki?▼

Maintain internal wiki content health by establishing review cadences, tracking analytics, and identifying article gaps to ensure information stays current through structured content maintenance workflows.

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