knowledge-management

Create and maintain knowledge base articles from resolved support issues.

1|Updated Mar 9, 2026

Search Tags:#documentation #troubleshooting #faq #how-to #knowledge-base #content-creation #kb-articles

Ready to run

npx skills add https://github.com/kiryteo/opencode-setup --skill knowledge-management-kiryteo

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: knowledge-management
Source: https://github.com/kiryteo/opencode-setup/tree/main/skills/knowledge-management
Command: npx skills add https://github.com/kiryteo/opencode-setup --skill knowledge-management-kiryteo

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Write and maintain knowledge base articles from resolved support issues to capture solutions, reduce repeat tickets, and improve customer self-service.

Core Features & Use Cases

Universal Article Elements: Title, Overview, Body, Related articles, and Metadata to ensure consistency and searchability.
Formatting Rules: Use headers, numbered lists, bullet points, bold for emphasis, code blocks for commands, and tables for reference data.
Writing for Searchability: Apply clear titles, keyword optimization, and opening sentences that state the task or solution.
Common Article Types: How-to, Troubleshooting, FAQ, and Known Issue articles with structured templates.
Lifecycle & Maintenance: Review cadence, article lifecycle statuses, and linking/categorization guidelines.

Quick Start

Draft a new KB article by following the universal structure: title, overview, body, related articles, and metadata, then apply formatting and SEO best practices.

Frequently Asked Questions about knowledge-management

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I write a knowledge base article from a resolved support ticket?▼

To write a knowledge base article from a resolved support ticket, extract the core issue and solution, then structure it using a standardized template with a clear title, overview, body, and related articles.

What is the best structure for a troubleshooting guide in a knowledge base?▼

The best structure for a troubleshooting guide includes a descriptive title, an overview of the issue, a step-by-step body using numbered lists, related articles, and SEO-friendly metadata to ensure searchability.

How can I make my FAQ and how-to articles easier to find in search?▼

Make FAQ and how-to articles easier to find in search by applying keyword optimization, using clear titles, and writing opening sentences that state the task or solution directly.

How do I maintain and review existing knowledge base content over time?▼

Maintain existing knowledge base content by establishing a review cadence, applying article lifecycle statuses, and ensuring proper linking and categorization to keep documentation up to date.

What formatting guidelines should I follow when creating KB articles?▼

When creating KB articles, follow formatting guidelines that use headers, bullet points, bold text for emphasis, code blocks for commands, and tables for reference data to ensure crisp, readable content.

Can I use this approach to document both known issues and standard how-to guides?▼

Yes, you can document both known issues and standard how-to guides by applying universal article elements and structured templates tailored to each specific article type.