local-customer-email-reply

Draft policy-aligned customer email replies from local policy and message files.

325|60|Updated Apr 20, 2026

Search Tags:#compliance #email #drafting #policy #customer-support #local-docs

Ready to run

npx skills add https://github.com/Prompthon-IO/agent-systems-handbook --skill local-customer-email-reply

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: local-customer-email-reply
Source: https://github.com/Prompthon-IO/agent-systems-handbook/tree/main/zh-Hans/case-studies/examples/customer-support-email-agent-starter/skill
Command: npx skills add https://github.com/Prompthon-IO/agent-systems-handbook --skill local-customer-email-reply

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps support teams draft safe, policy-aligned customer email replies by leveraging local policy and FAQ documents, reducing manual effort and policy risk.

Core Features & Use Cases

Reads a customer message from EMAIL_PATH and a local policy document from POLICY_PATH to inform the reply.
Classifies the message as one of: complaint, query, refund_request, billing_issue, or handoff_required, and drafts a compliant response based on local documents.
Outputs a structured reply with summary, classification, policy_evidence, reply_subject, reply_body, and a needs_human_review flag to escalate when policy coverage is unclear.
Optional drafts can be written to DRAFT_PATH for review before sending.

Quick Start

Provide the path to the customer's email file in EMAIL_PATH and the path to your local policy document in POLICY_PATH, then run the skill to generate a policy-backed reply.

Frequently Asked Questions about local-customer-email-reply

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I draft customer support email replies based on my local policy documents?▼

To draft policy-backed customer support email replies, you provide a local policy file path and a customer email file path. The skill reads both inputs to generate a compliant response, classifies the message type, and cites the specific policy evidence used.

Can I automate compliant responses for customer refund requests and billing issues?▼

Yes, you can automate compliant responses for refund requests and billing issues. The skill classifies incoming messages into categories like refund_request or billing_issue, then drafts an email reply aligned with your local policy documents to reduce manual effort.

What is the best way to ensure my customer support emails comply with internal policies?▼

The best way to ensure compliance is to use a tool that reads local policy documents directly. This grounds drafted email replies in your actual policy text, providing policy evidence for each response and flagging gaps for human review.

Does the email drafting skill flag customer complaints that need human review?▼

Yes, the email drafting skill flags messages that need human review. It outputs a needs_human_review flag to escalate cases when policy coverage is unclear or insufficient to fully answer the customer's inquiry automatically.

How do I save drafted customer email replies to a local file for review?▼

To save drafted customer email replies to a local file, you provide an optional DRAFT_PATH input when running the skill. This writes the generated draft to the specified path, allowing your team to review the policy-aligned response before sending.

What inputs are required to generate a policy-aligned customer email response?▼

The required inputs to generate a policy-aligned customer email response are EMAIL_PATH, pointing to the customer message file, and POLICY_PATH, pointing to your local policy document. These inputs allow the skill to extract policy evidence and draft a compliant reply.