local-customer-email-reply

To draft policy-backed customer support email replies, you provide a local policy file path and a customer email file path. The skill reads both inputs to generate a compliant response, classifies the message type, and cites the specific policy evidence used.

Yes, you can automate compliant responses for refund requests and billing issues. The skill classifies incoming messages into categories like refund_request or billing_issue, then drafts an email reply aligned with your local policy documents to reduce manual effort.

The best way to ensure compliance is to use a tool that reads local policy documents directly. This grounds drafted email replies in your actual policy text, providing policy evidence for each response and flagging gaps for human review.

Yes, the email drafting skill flags messages that need human review. It outputs a needs_human_review flag to escalate cases when policy coverage is unclear or insufficient to fully answer the customer's inquiry automatically.

To save drafted customer email replies to a local file, you provide an optional DRAFT_PATH input when running the skill. This writes the generated draft to the specified path, allowing your team to review the policy-aligned response before sending.

The required inputs to generate a policy-aligned customer email response are EMAIL_PATH, pointing to the customer message file, and POLICY_PATH, pointing to your local policy document. These inputs allow the skill to extract policy evidence and draft a compliant reply.