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local-customer-email-reply

Official

Draft policy-backed customer replies locally.

Content & Communication#compliance#email#drafting#policy#customer-support#local-docs
AuthorPrompthon-IO
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill helps support teams draft safe, policy-aligned customer email replies by leveraging local policy and FAQ documents, reducing manual effort and policy risk.

Core Features & Use Cases

  • Reads a customer message from EMAIL_PATH and a local policy document from POLICY_PATH to inform the reply.
  • Classifies the message as one of: complaint, query, refund_request, billing_issue, or handoff_required, and drafts a compliant response based on local documents.
  • Outputs a structured reply with summary, classification, policy_evidence, reply_subject, reply_body, and a needs_human_review flag to escalate when policy coverage is unclear.
  • Optional drafts can be written to DRAFT_PATH for review before sending.

Quick Start

Provide the path to the customer's email file in EMAIL_PATH and the path to your local policy document in POLICY_PATH, then run the skill to generate a policy-backed reply.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: local-customer-email-reply
Download link: https://github.com/Prompthon-IO/agent-systems-handbook/archive/main.zip#local-customer-email-reply

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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