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BenjaminG
BenjaminGCOMMUNITY
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madai-investigator

Investigate MadAI/MadKudu tickets from Jira or Zendesk into structured reports.

3|Updated Feb 3, 2026
Search Tags:#tickets#investigate#Jira#MadAI#MadKudu#Zendesk#investigation-report
One-click install
npx skills add https://github.com/BenjaminG/ai-skills --skill madai-investigator
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: madai-investigator
Source: https://github.com/BenjaminG/ai-skills/tree/main/madai-investigator
Command: npx skills add https://github.com/BenjaminG/ai-skills --skill madai-investigator

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill helps automate the systematic investigation of MadAI/MadKudu support tickets by extracting context, verifying tenant health, querying knowledge bases, and generating structured investigation reports.

Core Features & Use Cases

  • Ticket data retrieval: fetch Zendesk or Jira ticket content to identify tenant, issue symptoms, and timelines.
  • Health checks & context gathering: perform tenant status, connector health, fill rate, and process status checks.
  • Structured reporting: produce a concise investigation report with findings and recommendations.
  • Use Case: When a support ticket arrives, automatically assemble context and health signals to guide triage and resolution.

Quick Start

Use the madai-investigator to pull and summarize ticket data and generate an investigation report for a given Zendesk or Jira ticket.

Frequently Asked Questions about madai-investigator

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I investigate Jira or Zendesk support tickets for MadKudu tenants?▼

Investigating Jira or Zendesk support tickets for MadKudu tenants involves extracting ticket context, verifying tenant health, and querying knowledge bases to generate a structured investigation report with findings and recommendations.

Can I automate MadAI ticket triage by checking tenant status and Datadog logs?▼

Automating MadAI ticket triage uses ticket data retrieval, active tenant checks, and Datadog log queries to assemble context and health signals that guide resolution.

What is included in a structured investigation report for MadAI support tickets?▼

A structured investigation report for MadAI support tickets includes extracted ticket context, tenant health check results, connector fill rate status, and evidence gathered from Datadog logs and pull process statuses.

Does the MadAI investigator skill work with both Zendesk and Jira platforms?▼

The MadAI investigator skill works with both Zendesk and Jira platforms by fetching ticket content directly from both systems to identify the tenant, issue symptoms, and timelines for support triage.

How do I check connector health and fill rate status for MadKudu tenants?▼

Checking connector health and fill rate status for MadKudu tenants involves running automated health checks during ticket investigation, which gather process status data and tenant activity signals to produce a diagnostic report.

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