manage-actions

Configure transfers, SMS, webhooks, and evaluations for Synthflow assistants.

Updated Mar 23, 2026

Search Tags:#automation #integration #webhooks #actions #sms #ai-assistants #live-transfer

Ready to run

npx skills add https://github.com/SynthFlowAI/synthflow-skills --skill manage-actions

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: manage-actions
Source: https://github.com/SynthFlowAI/synthflow-skills/tree/main/manage-actions
Command: npx skills add https://github.com/SynthFlowAI/synthflow-skills --skill manage-actions

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Automates the management of actions for Synthflow assistants, including live transfers, SMS, webhooks, information extraction, real-time booking, and custom evaluations, so teams can define and reuse behavior without repetitive scripting.

Core Features & Use Cases

Attach, update, and delete actions on an assistant (LIVE_TRANSFER, SEND_SMS, CUSTOM_ACTION, INFORMATION_EXTRACTOR, REAL_TIME_BOOKING, CUSTOM_EVAL).
Compose end-to-end action flows that trigger during or after calls and in automation scenarios.
Use Case: configure a support assistant to automatically transfer to a supervisor when a caller asks for management, then log the outcome to CRM and send a booking confirmation if applicable.

Quick Start

Create a sample action set for an inbound agent to transfer to a supervisor when the caller asks to speak with a manager.

Frequently Asked Questions about manage-actions

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I configure live transfers and SMS actions for AI assistants?▼

Configuring live transfers and SMS actions for AI assistants involves defining action types like LIVE_TRANSFER and SEND_SMS on the assistant. You can attach, update, and delete these actions to manage call routing and messaging behaviors without repetitive scripting.

Can I use webhooks and custom actions to automate post-call workflows?▼

Yes, you can use webhooks and custom actions to automate post-call workflows. By configuring CUSTOM_ACTION and INFORMATION_EXTRACTOR action types, you can compose end-to-end flows that trigger after calls to log outcomes to external systems or extract data.

What is needed to set up real-time booking and custom evaluations for voice assistants?▼

Setting up real-time booking and custom evaluations requires defining REAL_TIME_BOOKING and CUSTOM_EVAL action types on your voice assistant. These actions are validated before deployment to ensure the assistant can perform booking and evaluation tasks accurately during live calls.

Do I need an API key to manage assistant actions across automation sequences?▼

Yes, you need a valid API key and internet access to manage assistant actions across automation sequences. The system validates your action definitions before deployment, ensuring that live-call scenarios, post-call workflows, and automation sequences function correctly.

What's the best way to attach and update actions on a support assistant without coding?▼

The best way to attach and update actions on a support assistant without repetitive coding is to use an action management system that supports predefined action sets. You can configure a sample action set to trigger transfers or send messages based on caller intent.

Why does my assistant action configuration fail during deployment?▼

Assistant action configuration can fail during deployment if the action definitions are not validated correctly. The system validates all action definitions, such as live transfers or webhooks, before applying them to ensure they meet the required structural and API standards.