manage-channels

To map messaging platforms to agent groups, you configure agent-channel connectivity by linking platform IDs to defined session modes. This ensures secure, multi-tenant communication and strict operational isolation between different user groups.

Channel isolation is managed by implementing granular control over agent-channel relationships. This logical separation ensures data privacy by preventing cross-talk between different platforms or user groups wired to the same agent ecosystem.

Yes, you can wire messaging platforms like Telegram or Discord to specific agent groups. The configuration maps the platform-specific IDs to your existing agents while maintaining the defined session modes for secure traffic handling.

You need direct access to the local SQLite database and the setup utility scripts. These tools allow you to perform atomic configuration updates required to map platform IDs to agent groups successfully.

Isolating agent traffic when deploying a new support channel ensures strict data privacy and logical separation. It prevents overlapping session modes or data leaks between different user groups interacting with the agent ecosystem.

Managing channel isolation requires direct SQLite database access and utility scripts for atomic updates. Limitations include the need for manual configuration mapping and the requirement to strictly enforce session modes to prevent breaking multi-tenant data privacy.