Messaging Guide

Cross-channel message routing directs messages, files, and images to humans by using a decision tree to select the correct delivery tool for the active channel. This prevents cross-channel mistakes and ensures notifications reach the right platform.

Automating cross-channel file delivery uses routing logic to choose between tools like send_channel_file and upload_image based on the active environment. This ensures files and images are handed off correctly to humans across Feishu, Telegram, WeChat, and web.

Yes, time-aware decisions support agent-to-human notifications by using the get_current_time utility. This allows the routing logic to factor in timing when delegating messages or files across Feishu, WeCom, Telegram, WeChat, and web platforms.

Yes, cross-channel message routing works with web and messaging platforms simultaneously by applying a decision tree across all available channels. The agent decides between using send_web_message or channel-specific tools to deliver messages to the current requester.

Messages go to the wrong channel when an agent lacks decision-tree routing to select the correct tool. By applying cross-channel routing logic, the agent evaluates the active channel and uses the appropriate message or file delivery tool to avoid miscommunication.

Setting up cross-channel coordination involves configuring the agent to route messages, files, and images using available tools like send_channel_message. The agent identifies the active channel and delegates the delivery correctly across Feishu, WeChat, WeCom, Telegram, and web.