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salesforce-misc
salesforce-miscOFFICIAL
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mfg-service-console

Guides configuration and troubleshooting of the Salesforce Manufacturing Cloud Service Console.

Updated Aug 6, 2026
Search Tags:#salesforce#soql#lightning#identity verification#omnistudio#manufacturing cloud#service console
One-click install
npx skills add https://github.com/salesforce-misc/ManuAssist --skill mfg-service-console-salesforce-misc
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: mfg-service-console
Source: https://github.com/salesforce-misc/ManuAssist/tree/main/skills/mfg-service-console
Command: npx skills add https://github.com/salesforce-misc/ManuAssist --skill mfg-service-console-salesforce-misc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Setting up and debugging the Service Console for Manufacturing involves many moving parts — permission sets, OmniStudio runtime, Timeline, Knowledge, CTI — and a single misconfiguration leaves CSRs staring at blank components. This Skill provides the prerequisites, object model, SOQL queries, and a troubleshooting cheatsheet to get the console working correctly. ## Core Features & Use Cases - Component Guidance: Covers all bundled Service Console Components including Timeline, Record Alerts, Actions & Recommendations, Knowledge, Identity Verification, and Audit Trail. - Prerequisites & Permissions: Lists required PSLs (Manufacturing Cloud for Service, Industries Service Excellence), OmniStudio Standard Runtime, and permission set assignments for admins and CSRs. - Troubleshooting Cheatsheet: Maps common symptoms (blank Record Alerts, empty Timeline, missing app) to their most likely root cause. - Use Case: A CSR reports that Record Alerts are blank in the console. Use this Skill to identify that OmniStudio Standard Runtime is disabled and get the exact steps to fix it. ## Quick Start Ask the assistant why the Service Console Timeline is empty and how to enable EngagementInteraction records for it.

Frequently Asked Questions about mfg-service-console

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I set up the Service Console for Manufacturing in Salesforce?▼

Assign the Manufacturing Cloud for Service and Industries Service Excellence PSLs, enable OmniStudio Standard Runtime and Timeline, and grant CSRs the Service Console for Manufacturing permission set. Admins need the Industries Service Excellence permission set to configure components.

Why are Record Alerts blank in the Manufacturing Service Console?▼

Blank Record Alerts are most commonly caused by OmniStudio Standard Runtime being disabled in the org. Verify the runtime is enabled and that the user has the OmniStudio Admin permission set, which is required to view Record Alerts.

What objects power the Service Console Timeline in Manufacturing Cloud?▼

The Timeline is anchored to the Contact and driven by EngagementInteraction records, with EngagementAttendee and EngagementTopic providing attendee and reason details. If the Timeline is empty, check that Timeline is enabled and EngagementInteraction records exist.

Can I reuse Service Console Components on other Lightning pages?▼

Yes, all Service Console Components can be added to other pages via Lightning App Builder. Common extensions include adding the Timeline to Account pages showing Work Orders, Record Alerts on Sales Agreements, and Actions & Recommendations on Assets.

Why does Identity Verification not start in the console?▼

The Verify Customer Identity flow is likely inactive. Activate the preconfigured flow so the Identity Verification component can launch it, and check the IdentityVerification object for audit log entries once verifications run.

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