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salesforce-misc
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mfg-slack-analysis

Analyzes Slack support channels to categorize Manufacturing Cloud issues and generate insights reports.

Updated Aug 6, 2026
Search Tags:#slack#salesforce#issue categorization#channel insights#trend report#manufacturing cloud#support analysis
One-click install
npx skills add https://github.com/salesforce-misc/ManuAssist --skill mfg-slack-analysis-salesforce-misc
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: mfg-slack-analysis
Source: https://github.com/salesforce-misc/ManuAssist/tree/main/skills/mfg-slack-analysis
Command: npx skills add https://github.com/salesforce-misc/ManuAssist --skill mfg-slack-analysis-salesforce-misc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Support teams for Salesforce Manufacturing Cloud accumulate hundreds of Slack questions without a systematic way to spot recurring issues, track resolution patterns, or identify knowledge gaps across modules. ## Core Features & Use Cases - Question Parsing: Extracts structured fields (question, category, customer, case number) from Question Form bot submissions in a Slack channel. - Module Categorization: Maps each question to a Manufacturing Cloud module such as Sales Agreements, Forecasting, Warranty, Inventory, or Rebates. - Resolution Tracking: Classifies threads as configuration guidance, known issues, escalations, or unresolved, and computes metrics like resolution rate and top customers. - Use Case: A support lead asks for last month's trends and receives a report showing module distribution, resolution types, key findings, and recommendations for documentation improvements. ## Quick Start Analyze the #tmp-help-manufacturing-automotive Slack channel for the past month and summarize the top Manufacturing Cloud support issues by module.

Frequently Asked Questions about mfg-slack-analysis

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze a Slack channel for support trends?▼

Provide a Slack channel URL, channel ID, or channel name, and the skill reads recent messages, filters Question Form bot submissions, parses each thread, and produces a report with module distribution, resolution types, and key findings.

How to categorize Manufacturing Cloud support questions by module?▼

The skill maps the Category field and question keywords to modules like Sales Agreements, Advanced Account Forecasting, Warranty, Inventory, Partner Visits, and Rebates. Vague categories fall back to keyword analysis of the question text.

Can I filter Slack analysis by date range?▼

Yes. Requests like today, this week, last N days, or a specific range use slack_search_public with after/before date filters or oldest/latest timestamps on channel reads. Without a date, it reads the last 20 messages.

What Slack tools does this analysis require?▼

It requires Slack MCP tools: slack_read_channel for messages, slack_read_thread for conversation threads, slack_search_public for filtered queries, and slack_search_channels to resolve channel names to IDs.

How does the skill determine if a support question is resolved?▼

It looks for a closing summary bot message and a Channel Expert reply containing Query and Resolution sections, plus a resolved reaction on the parent message. Threads without a closing message are marked unresolved.

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