Mimecast Message Tracking

To trace an email stuck in Mimecast, you can search for messages by sender, recipient, or subject to retrieve detailed delivery metadata and check its current status, such as held or bounced. This helps pinpoint why the message is delayed.

To release an email held by Mimecast policies, use the message management tools to search for the held message by recipient or sender, then change its state to released for delivery to the intended inbox.

You can investigate suspicious emails by retrieving comprehensive message details including headers, sender IP, and spam score. This allows you to examine authentication results and trace malicious senders within the Mimecast platform.

Yes, you need API access to Mimecast for querying and manipulating message states. The Skill requires this API connectivity to search messages, retrieve detailed metadata, and manage held or rejected emails programmatically.

The best way to find bounced or rejected emails in Mimecast is to search messages filtering by their delivery status. You can look up emails by sender or recipient and retrieve detailed information to diagnose why the delivery failed.