mine-my-tickets

What problem does it solve?

It transforms scattered, human support conversations into a clear voice-of-customer report so you can stop guessing about what customers actually struggle with and start planning from real language.

Core Features & Use Cases

• Theme clustering from real tickets: Identifies customers’ verbatim pains and groups recurring complaint phrases into ranked top issues.
• Strategic feature-request synthesis: Extracts and clusters feature asks, ranking them by distinct customers and highlighting VIP impact.
• Positioning friction detection: Flags where your current positioning contradicts customer-reported reality and turns those conflicts into specific suggested edits.
• Landing-page and roadmap inputs: Produces quote-ready lines and an actionable “recommended next moves” section for product, marketing, and positioning work.

Quick Start

Run mine-my-tickets to generate a voice-of-customer report from your most recent support conversations and write the results into your outputs for review.