What problem does it solve?
It helps IT teams trigger safe remote remediation on NinjaOne-managed devices when a device needs a fix, patch, restart, or reboot, while preventing unsafe changes by requiring approvals and change-request details for non-emergency actions.
Core Features & Use Cases
- Remote remediation actions: Run approved NinjaOne scripts (e.g., clear temp files, flush DNS), restart services, force-push specific patches, reboot devices, or run custom remediation scripts.
- Risk-aware governance: Non-emergency write operations require SysAdmin approval and (where required) change-request output; emergency P1 actions allow immediate execution with IT Manager verbal approval logged in the ticket.
- Production-ready workflow: Creates an action plan prior to execution, logs results to the relevant Jira ticket, and escalates when the requested operation is not in the approved script library.
Quick Start
Run /ninjaone-remediate DESKTOP-CP01 reboot to request a SysAdmin-approved device reboot.