notification-events

You can manage ServiceNow system events by registering new events and queuing them using gs.eventQueue(). The Skill supports configuring corresponding email notifications and script actions triggered by those specific events.

Debugging the ServiceNow event queue involves querying the sysevent table to inspect pending or failed events. This Skill facilitates finding relevant artifacts and querying the queue to identify why an event did not process correctly.

Yes, the Skill supports passing parameters to script actions when registering ServiceNow sysevents. It uses ES5 JavaScript for event handling, including parameter passing and delayed processing capabilities.

Yes, delayed processing is supported for ServiceNow event queue items. The Skill manages system event creation and queuing using ES5 JavaScript, including parameter passing and delayed processing for automated workflows.

To set up a script action, create and register a custom event, then queue it using gs.eventQueue(). Configure the script action within ServiceNow to execute its ES5 JavaScript logic when the event is processed from the queue.

ServiceNow script actions may not trigger if the event name is unregistered or the event queue is stuck. You can debug this by querying the event queue to inspect pending events and verify the script action configuration.