NPS Action Planner
CommunityTurn feedback into action.
Authorwassemgtk
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill transforms raw Net Promoter Score (NPS) data into actionable strategies to improve customer loyalty and drive business growth by identifying key drivers of customer sentiment and recommending targeted interventions.
Core Features & Use Cases
- Customer Segmentation: Divides customers into promoters, passives, and detractors based on NPS scores.
- Driver Analysis: Analyzes verbatim feedback to pinpoint specific reasons for customer satisfaction or dissatisfaction.
- Action Planning: Generates prioritized, data-driven recommendations for improving NPS, including closed-loop follow-ups and promoter activation strategies.
- Use Case: After a customer survey, this Skill analyzes feedback, identifies that delivery issues are the main driver of detractor scores, and recommends a targeted outreach program for affected customers while suggesting improvements to the logistics process.
Quick Start
Use the NPS Action Planner skill to analyze the provided NPS survey responses and generate a prioritized action plan.
Dependency Matrix
Required Modules
None requiredComponents
references
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: NPS Action Planner Download link: https://github.com/wassemgtk/skills-testing/archive/main.zip#nps-action-planner Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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