nps-and-detractor-handling
CommunityTurn NPS feedback into recoveries.
Marketing & Sales#segmentation#nps#customer retention#ecommerce marketing#detractor recovery#promoter activation#do-not-contact
Authorohsonerdy
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill converts NPS scores and open-text feedback into concrete retention actions by segmenting promoters, passives, and detractors into the right operational playbooks.
Core Features & Use Cases
- Segmented NPS triage: Classifies detractors into recoverable, damage-control, and cut-loose so the brand invests in the right recovery effort.
- Operational metric pull-through: Retrieves NPS distribution, churn rate, repeat rate, and existing NPS-flow performance to ground decisions in measurable leading indicators.
- Do-not-contact enforcement: Prevents broad marketing sends to detractors with unresolved complaints and ties suppression to the global winback do-not-contact rules.
- Promotion and activation playbooks: Designs promoter referral/UCG/case-study asks and passive brand-deepening content strategies with explicit targets.
Quick Start
Use the nps-and-detractor-handling skill to design segment-specific NPS follow-up flows for promoters, passives, and detractors based on your last 12 months of NPS responses.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: nps-and-detractor-handling Download link: https://github.com/ohsonerdy/openclaw-frontier-stack/archive/main.zip#nps-and-detractor-handling Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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