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TravisLeeeeee
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Nps Followup

Generate personalized follow-up messages for NPS detractors with root-cause routing.

110|18|Updated Mar 25, 2026
Search Tags:#root cause analysis#retention#customer success#nps#customer recovery#follow-up messaging#sop-driven workflow
One-click install
npx skills add https://github.com/TravisLeeeeee/awesome-openclaw-personas --skill nps-followup
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Nps Followup
Source: https://github.com/TravisLeeeeee/awesome-openclaw-personas/tree/main/personas/customer-success/nps-followup
Command: npx skills add https://github.com/TravisLeeeeee/awesome-openclaw-personas --skill nps-followup

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill helps you respond to NPS detractors with personalized recovery messaging so you can address the underlying concern and improve retention outcomes rather than sending generic apologies.

Core Features & Use Cases

  • Personalized Detractor Follow-Up: Uses the specific NPS feedback to acknowledge the customer’s concern and draft an empathetic next step in the right tone and communication channel.
  • Root-Cause Routing & Resolution: Categorizes issues (product, support, pricing, onboarding) and connects the customer with the right team or resource to resolve the problem.
  • Recovery Tracking & Feedback Loop: Monitors conversion from detractors to passives/promoters, reports recovery rate, themes, and resolution time, and feeds systemic issues back to product/leadership.

Use case example: a customer scores 3 due to support response time delays, and the skill drafts a follow-up that assigns a dedicated contact, offers a concrete escalation path, and proposes a scheduled call to confirm improvements.

Quick Start

Use the Nps Followup skill by copying the nps-followup folder into your OpenClaw workspace and activating the skill for detractor outreach.

Frequently Asked Questions about Nps Followup

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate personalized follow-up messages for NPS detractors?▼

To generate personalized NPS detractor follow-up messages, you input the specific survey feedback and communication preferences. The system then drafts empathetic outreach matched to feedback details to address underlying concerns and prevent churn.

How does root-cause categorization work for customer recovery workflows?▼

Root-cause categorization for customer recovery works by sorting detractor feedback into issues like product, support, pricing, or onboarding. This routing connects the customer with the right team or resource to resolve the specific problem.

Can I track detractor to promoter recovery conversion metrics until closure?▼

You can track detractor to promoter recovery conversion metrics by monitoring the ongoing follow-up workflow. The system reports recovery rate, themes, and resolution time, feeding systemic issues back to product or leadership until closure.

What's the best way to route NPS detractor feedback to the right resolution team?▼

The best way to route NPS detractor feedback is by categorizing the root cause and assigning the ticket to the matching team. This SOP-driven workflow ensures the customer receives a dedicated contact and concrete escalation path.

Does this approach work for preventing churn from customers who leave negative survey scores?▼

This approach works for preventing churn from negative survey scores by applying an SOP-driven follow-up workflow. It drafts targeted recovery messaging that acknowledges the specific concern and proposes a scheduled call to confirm improvements.

When should I not send a generic apology for NPS detractor feedback?▼

You should not send a generic apology for NPS detractor feedback when you have the specific details of their concern. Using personalized outreach matched to feedback details drives better retention outcomes and customer recovery.

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