Nps Followup
CommunityTurn NPS detractor feedback into recoveries
System Documentation
What problem does it solve?
This skill helps you respond to NPS detractors with personalized recovery messaging so you can address the underlying concern and improve retention outcomes rather than sending generic apologies.
Core Features & Use Cases
- Personalized Detractor Follow-Up: Uses the specific NPS feedback to acknowledge the customer’s concern and draft an empathetic next step in the right tone and communication channel.
- Root-Cause Routing & Resolution: Categorizes issues (product, support, pricing, onboarding) and connects the customer with the right team or resource to resolve the problem.
- Recovery Tracking & Feedback Loop: Monitors conversion from detractors to passives/promoters, reports recovery rate, themes, and resolution time, and feeds systemic issues back to product/leadership.
Use case example: a customer scores 3 due to support response time delays, and the skill drafts a follow-up that assigns a dedicated contact, offers a concrete escalation path, and proposes a scheduled call to confirm improvements.
Quick Start
Use the Nps Followup skill by copying the nps-followup folder into your OpenClaw workspace and activating the skill for detractor outreach.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: Nps Followup Download link: https://github.com/TravisLeeeeee/awesome-openclaw-personas/archive/main.zip#nps-followup Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
Agent Skills Search Helper
Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.