odoo-support-triage

Classify Odoo support tickets and draft resolution responses.

7|4|Updated May 19, 2026

Search Tags:#root cause analysis #odoo #triage #support ticket #resolution drafting

Ready to run

npx skills add https://github.com/Viindoo/odoo-mcp-client --skill odoo-support-triage

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: odoo-support-triage
Source: https://github.com/Viindoo/odoo-mcp-client/tree/main/plugins/odoo-ai-agents/skills/odoo-support-triage
Command: npx skills add https://github.com/Viindoo/odoo-mcp-client --skill odoo-support-triage

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires odoo-semantic-mcp, and includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill automates the triage and resolution drafting of Odoo support tickets, reducing the time spent on manual analysis and response.

Core Features & Use Cases

Ticket Classification: Automatically classify tickets as configuration issues, bugs, feature requests, or training needs.
Root Cause Analysis: Generate root-cause hints based on ticket content, including suggestions for further investigation.
Resolution Drafting: Draft customer-facing response or internal escalation notes based on the classification and analysis.
Use Case: When a customer reports a support issue, use this Skill to quickly understand the problem, classify it, and draft a response or escalation memo.

Quick Start

Run the odoo-support-triage skill on a support ticket to classify and draft a response.

Frequently Asked Questions about odoo-support-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I automate Odoo support ticket triage and resolution drafting?▼

You can automate Odoo support ticket triage by classifying tickets as bugs or configuration issues, analyzing root causes, and drafting customer-facing responses or internal escalation notes.

What is the best way to classify Odoo support tickets automatically?▼

The best way to classify Odoo support tickets automatically is to use a triage Skill that categorizes them into configuration issues, bugs, feature requests, or training needs based on content.

Do I need an Odoo semantic MCP server to analyze support ticket root causes?▼

Yes, you need an Odoo semantic MCP server and access to Odoo instance data to analyze support ticket root causes and generate hints for further investigation.

Can I draft escalation notes from Odoo support tickets automatically?▼

Yes, you can draft escalation notes from Odoo support tickets automatically by using the ticket classification and root cause analysis results to generate internal escalation memos.

How does root cause analysis work for Odoo support tickets?▼

Root cause analysis for Odoo support tickets works by evaluating ticket content to generate root-cause hints and providing specific suggestions for further investigation.