oncall-sre-operations

What problem does it solve?

This Skill standardizes on-call incident response for AI SaaS by unifying alert intake, triage, escalation, and handoff processes under time pressure.

Core Features & Use Cases

• Structured alert intake: Normalize incoming signals into a single incident candidate with required fields (source, service, environment, trigger, first seen, status, user impact, and known changes).
• Severity routing & runbook mapping: Assign a precise severity and select the closest runbook class for remediation.
• Escalation & ownership management: Enforce escalation policies and assign incident commanders, owners, and communication roles.
• Handoff documentation & postmortem readiness: Produce a handoff-safe record with current status, mitigations, owners, and next steps.

Quick Start

Initiate the on-call incident triage flow upon alert receipt and populate severity, runbook, and ownership fields to trigger escalation and handoff.