What problem does it solve? Most customer support inboxes are dominated by "where is my order" messages, and weak answers create repeat contacts. This Skill structures the reply so it states where the parcel is, when it should arrive, and what happens next, without the customer having to ask twice. ## Core Features & Use Cases - Three-part answer structure: Every reply covers current location in plain words, the carrier's delivery estimate labeled as an estimate, and the next step. - Scan-gap handling: Explains what tracking gap is normal for the service, names the day the parcel counts as late, and offers a follow-up check. - Late-order remedies: States the remedy (reprint, refund, or replace) and its threshold, and acts within it instead of deferring. - Use Case: A customer writes in because tracking has not moved in four days. The agent replies with the last scan in plain language, the normal gap for that carrier service, the date it becomes officially late, and the refund or replacement that applies if it stays stuck. ## Quick Start Use the order status answers skill to reply to this customer asking where their order is, given the order record and the carrier tracking history.
