What problem does it solve? Healthcare support agents face patient messages that range from harmless administrative questions to clinical emergencies, and answering the wrong one creates real risk. This Skill gives an agent a strict decision framework for which messages it may answer, which must go to a clinician, and which require immediate emergency escalation. ## Core Features & Use Cases - Three-bucket triage: Sorts every incoming message into answer-directly, hand-to-a-person, or stop-and-escalate categories before any reply is drafted. - Document-grounded answers: Administrative answers must cite a source document, with an explicit rule against filling gaps from general knowledge. - Hard safety boundaries: Forbids diagnosing, estimating risk, suggesting doses, or reassuring about symptoms, and mandates giving the local emergency number for red-flag symptoms. - Use Case: A clinic deploys a chat agent on its patient portal. When a patient asks about opening hours, the agent answers from clinic documents; when a patient mentions chest pain, the agent gives the emergency number and ends the exchange. ## Quick Start Use the patient enquiry triage skill to classify this incoming patient message and draft an appropriate response.
