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persona-customer-support

Triage Gmail support inboxes, convert emails to tasks, and update Google Sheets.

Updated Apr 6, 2026
Search Tags:#gmail#triage#google-calendar#google-chat#customer-support#google-sheets#ticketing
One-click install
npx skills add https://github.com/cellarwood/figurio --skill persona-customer-support-cellarwood
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: persona-customer-support
Source: https://github.com/cellarwood/figurio/tree/main/skills/persona-customer-support
Command: npx skills add https://github.com/cellarwood/figurio --skill persona-customer-support-cellarwood

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill centralizes and automates frontline customer support tasks so teams can triage incoming messages, convert emails into actionable work items, keep ticket status synchronized, and escalate urgent issues without manual juggling of multiple apps.

Core Features & Use Cases

  • Inbox Triage: Run targeted Gmail queries to surface and label support messages for prioritization.
  • Email-to-Task Conversion: Convert customer emails into tracked tasks and append status updates to a shared Google Sheet.
  • Escalation & Scheduling: Post urgent issues to team chat and create calendar events for customer follow-ups.
  • Use Case: A support agent uses the skill to process a morning batch of support emails, convert each to a task, update the tracking sheet, escalate one urgent bug to chat, and schedule a call with a dissatisfied customer.

Quick Start

Triage the support inbox labeled support, convert new customer emails into tasks, append status updates to the tracking sheet, escalate urgent items to the team chat, and schedule follow-up calls as needed.

Frequently Asked Questions about persona-customer-support

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I triage customer support emails in Gmail and convert them into tasks?▼

To triage customer support emails, the Skill queries Gmail inboxes to surface and label messages, then converts those emails into tracked tasks while appending status updates to a Google Sheet.

Can I automate customer support ticket escalation using Google Chat?▼

Yes, you can automate ticket escalation by configuring the Skill to post urgent customer support issues directly into Google Chat for immediate team visibility and response.

Does this customer support workflow require Google Workspace access?▼

Yes, this customer support workflow requires Google Workspace access and the gws-gmail, gws-sheets, gws-chat, and gws-calendar skills to manage emails, tasks, chat, and calendar events.

What is the best way to track customer support ticket status in Google Sheets?▼

The best way to track ticket status is converting emails into tasks and automatically appending status updates as new rows in a shared Google Sheet for centralized record keeping.

How do I schedule customer follow-up calls from a support email thread?▼

You can schedule customer follow-up calls by having the Skill insert calendar events directly into Google Calendar, ensuring timely callbacks for urgent or dissatisfied customer support cases.

Are there limitations when managing D2C customer service workflows across Google Workspace apps?▼

The main limitation is the strict dependency on the Google Workspace ecosystem; the Skill cannot operate without authorized access to Gmail, Google Sheets, Google Chat, and Google Calendar.

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