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persona-customer-support

Manage customer support tickets, responses, and escalations through Google Workspace CLI workflows.

Updated Nov 9, 2023
Search Tags:#cli#gmail#customer support#triage#escalation#google workspace#ticketing
One-click install
npx skills add https://github.com/oresttokovenko/dot-files --skill persona-customer-support-oresttokovenko
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: persona-customer-support
Source: https://github.com/oresttokovenko/dot-files/tree/main/chezmoi/dot_agents/skills/persona-customer-support
Command: npx skills add https://github.com/oresttokovenko/dot-files --skill persona-customer-support-oresttokovenko

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Handling customer support across email, spreadsheets, chat, and calendars requires constant context switching and manual tracking, which leads to missed tickets and slow escalations. ## Core Features & Use Cases - Inbox Triage: Scan and categorize the support inbox using Gmail queries and labels. - Ticket Tracking: Convert customer emails into tasks and log status updates in a tracking spreadsheet. - Escalation & Follow-up: Escalate urgent issues to a team Chat space and schedule follow-up calls on the calendar. - Use Case: A support agent starts the day by triaging the support-labeled inbox, converting new emails into tasks, updating the ticket sheet, and escalating one urgent outage report to the engineering chat space. ## Quick Start Triage my support inbox, convert new customer emails into tasks, and log their status in the tracking sheet.

Frequently Asked Questions about persona-customer-support

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I triage a customer support inbox with Gmail CLI?▼

Run gws gmail +triage with a query filter such as label:support to scan and categorize incoming support emails. Adding the --labels flag shows email categories at a glance for faster prioritization.

How to convert customer emails into support tickets?▼

Use the gws workflow +email-to-task command to transform customer emails into actionable support tasks. Ticket status updates can then be logged in a tracking spreadsheet with gws sheets +append.

What tools are required for this customer support workflow?▼

The workflow requires the gws CLI binary plus four utility skills: gws-gmail, gws-sheets, gws-chat, and gws-calendar. These cover inbox triage, ticket logging, team escalation, and follow-up scheduling respectively.

Can I escalate urgent support issues to a team chat?▼

Yes, urgent issues can be escalated directly to a team Chat space using the gws-chat skill. This keeps critical incidents visible to the whole team while the ticket continues to be tracked in the sheet.

How do I schedule follow-up calls with customers?▼

Use gws calendar +insert to create calendar events for customer follow-up calls. This ensures every escalated or pending ticket has a scheduled touchpoint without leaving the CLI workflow.

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