playbook-client-issue

What problem does it solve?

It helps you respond effectively to client dissatisfaction by ensuring the founder is alerted immediately and a safe, empathetic resolution plan is prepared before any response is sent.

Core Features & Use Cases

• FOUNDER-first incident routing: Detects when a message indicates a complaint, refund request, technical issue, or churn risk and routes it to the founder folder for immediate attention.
• Urgent Discord escalation: Triggers a high-priority alert to surface the issue today, not later.
• Founder context briefing: Gathers the client’s identity and relevant history (what they purchased, when, and what they’re reporting) and produces a concise brief plus a recommended response approach.
• Approval-gated response drafting: Prevents auto-responses and blocks sending any reply until the founder reviews; supports drafting through DEX only when instructed while avoiding liability admissions and unapproved refunds.

Quick Start

Instruct the AI to process an incoming client message as a confirmed client issue and route it to the founder with an urgent Discord alert and a context brief, without drafting a reply until the founder approves.