playbook-community-management

Generate standardized community management SOPs with escalation protocols and SLAs.

1|Updated Mar 19, 2026

Search Tags:#templates #onboarding #escalation #sop #brand-voice #community-management #health-scorecard

Ready to run

npx skills add https://github.com/peterbamuhigire/social-media-skills --skill playbook-community-management

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: playbook-community-management
Source: https://github.com/peterbamuhigire/social-media-skills/tree/main/playbook-community-management
Command: npx skills add https://github.com/peterbamuhigire/social-media-skills --skill playbook-community-management

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps agencies standardize community management across platforms by providing a ready-to-use SOP, escalation templates, SLAs, and a monthly health scorecard.

Core Features & Use Cases

SOP generation for onboarding, handover, and audits of client community operations.
Templates & playbooks: ready-to-use reply templates, escalation protocols, and a monthly health scorecard.
Platform coverage: supports Facebook, Instagram, WhatsApp Business, LinkedIn, X/Twitter, Google Business Profile, TikTok (and others as needed).
Use Case: Onboarding new community clients to generate a complete playbook for the internal team.

Quick Start

Provide client name, platforms, business hours, escalation contact, and brand tone to generate the playbook.

Frequently Asked Questions about playbook-community-management

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I create a standard operating procedure for community management across multiple social platforms?▼

To create a community management SOP, provide client details, platforms, business hours, and brand tone to automatically generate standardized playbooks, reply templates, and escalation protocols for your team.

What should be included in a social media client onboarding playbook?▼

A social media onboarding playbook should include standardized SOPs, ready-to-use reply templates, SLA definitions, escalation protocols, and a monthly health scorecard to ensure consistent community operations.

Can I generate escalation protocols and SLAs for Facebook, Instagram, and TikTok community management?▼

Yes, you can generate escalation protocols and SLAs for Facebook, Instagram, TikTok, and other platforms by inputting your specific business hours and escalation contact details into the SOP generator.

What is the best way to standardize brand voice and reply templates for agency community management?▼

Standardize brand voice by providing your specific tone guidelines to generate customized reply templates and structured SOPs, ensuring consistent communication across all client social media channels.

Does this community management SOP tool support WhatsApp Business and Google Business Profile?▼

Yes, the community management SOP tool supports WhatsApp Business and Google Business Profile, alongside LinkedIn and X/Twitter, to generate comprehensive operational playbooks for those specific platforms.

How do I track community management performance with a monthly health scorecard?▼

Track community management performance by utilizing the generated monthly health scorecard, which structures your operational metrics and SLA compliance into a standardized document for client reporting.