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playbook-community-management

Community

Create a complete community-management SOP.

Content & Communication#templates#onboarding#escalation#sop#brand-voice#community-management#health-scorecard
Authorpeterbamuhigire
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill helps agencies standardize community management across platforms by providing a ready-to-use SOP, escalation templates, SLAs, and a monthly health scorecard.

Core Features & Use Cases

  • SOP generation for onboarding, handover, and audits of client community operations.
  • Templates & playbooks: ready-to-use reply templates, escalation protocols, and a monthly health scorecard.
  • Platform coverage: supports Facebook, Instagram, WhatsApp Business, LinkedIn, X/Twitter, Google Business Profile, TikTok (and others as needed).
  • Use Case: Onboarding new community clients to generate a complete playbook for the internal team.

Quick Start

Provide client name, platforms, business hours, escalation contact, and brand tone to generate the playbook.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: playbook-community-management
Download link: https://github.com/peterbamuhigire/social-media-skills/archive/main.zip#playbook-community-management

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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