playbook-reputation-management
CommunityProtect and grow reputations in East Africa.
Marketing & Sales#reputation-management#crisis-response#east-africa#uganda#online-reviews#review-generation
Authorpeterbamuhigire
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Guides a social media consultant through building and protecting a client's online reputation in East Africa, combining proactive review generation, GBP optimisation, and authority content with reactive monitoring, complaint handling, suppression, and escalation.
Core Features & Use Cases
- Proactive reputation development: audit, review-generation campaigns, GBP optimisation, and content strategy to build credibility and drive reviews.
- Reactive defence: real-time monitoring, public and private response protocols, and escalation paths to timely resolution.
- Recovery planning: a 90-day reputation recovery playbook with structured workflows, templates, and stakeholder alignment.
- EA-specific considerations: Uganda DPA 2019 compliance checks, local platform coverage, and offline reputation factors.
Quick Start
Define the client's reputation goals, run the initial audit, and configure the 90-day growth/recovery plan.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: playbook-reputation-management Download link: https://github.com/peterbamuhigire/social-media-skills/archive/main.zip#playbook-reputation-management Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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