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pmo-tier-1-support

Classify and resolve known support issues while escalating novel problems.

Updated Jun 5, 2026
Search Tags:#issue triage#issue escalation#problem resolution#PMO automation#first-line support
One-click install
npx skills add https://github.com/cody-hutson/pmo-platform --skill pmo-tier-1-support
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: pmo-tier-1-support
Source: https://github.com/cody-hutson/pmo-platform/tree/main/operations/skills/pmo-tier-1-support
Command: npx skills add https://github.com/cody-hutson/pmo-platform --skill pmo-tier-1-support

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires artifact-generator, intake-desk, pmo-tier-2-support, and includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill streamlines first-line support and issue triage by automatically resolving known issues and escalating novel problems, reducing manual effort and improving response times.

Core Features & Use Cases

  • Automatic Triage: Classifies and captures incoming issues to route them to the appropriate resolution path.
  • Known Issue Resolution: Resolves known issues quickly and consistently, without the need for root cause analysis.
  • Escalation Handoff: Escalates novel problems with a structured Escalation Handoff Record to ensure tier-2 has full context.
  • Use Case: Imagine a support desk receiving numerous queries. Use this Skill to automatically categorize and address common issues, while escalating complex problems with detailed information for faster resolution.

Quick Start

Invoke the pmo-tier-1-support skill with the issue details and receive a resolution or escalation guidance.

Frequently Asked Questions about pmo-tier-1-support

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate issue triage for first-line support?▼

Automating issue triage involves classifying incoming issues and routing them to known resolution paths. This skill captures and categorizes support queries to resolve known problems instantly and escalates novel ones.

What is the best way to resolve known support issues without root cause analysis?▼

Resolving known support issues requires matching incoming queries to existing runbooks and FAQs. This skill quickly addresses recognized problems by applying documented resolutions without needing root cause analysis.

How does escalation handoff work for novel problems in PMO automation?▼

Escalation handoff for novel problems creates a structured Escalation Handoff Record. This ensures tier-2 support receives full context and detailed information for faster resolution of complex issues.

Do I need runbooks and FAQs to use automated problem resolution?▼

Yes, automated problem resolution requires access to runbooks and FAQs. These references are essential for the skill to classify issues, execute known issue resolution, and determine when escalation is necessary.

Can I use pmo-tier-1-support with pmo-tier-2-support for issue escalation?▼

Yes, pmo-tier-1-support integrates directly with pmo-tier-2-support for issue escalation. When novel problems arise, it hands off a structured record to tier-2 to facilitate faster root cause resolution.

When should I avoid using automated first-line support for issue triage?▼

You should avoid using automated first-line support for novel problems requiring immediate root cause analysis. It is designed for known issue resolution and structured escalation, not deep investigative troubleshooting.

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