pmo-tier-1-support
CommunityStreamline first-line support and issue triage.
Product & Management#issue triage#issue escalation#problem resolution#PMO automation#first-line support
Authorcody-hutson
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill streamlines first-line support and issue triage by automatically resolving known issues and escalating novel problems, reducing manual effort and improving response times.
Core Features & Use Cases
- Automatic Triage: Classifies and captures incoming issues to route them to the appropriate resolution path.
- Known Issue Resolution: Resolves known issues quickly and consistently, without the need for root cause analysis.
- Escalation Handoff: Escalates novel problems with a structured Escalation Handoff Record to ensure tier-2 has full context.
- Use Case: Imagine a support desk receiving numerous queries. Use this Skill to automatically categorize and address common issues, while escalating complex problems with detailed information for faster resolution.
Quick Start
Invoke the pmo-tier-1-support skill with the issue details and receive a resolution or escalation guidance.
Dependency Matrix
Required Modules
artifact-generatorintake-deskpmo-tier-2-support
Components
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: pmo-tier-1-support Download link: https://github.com/cody-hutson/pmo-platform/archive/main.zip#pmo-tier-1-support Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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