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posthog-escalation

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Create clear escalation briefs from triage reports

Content & Communication#markdown#support#triage#escalation#posthog#incident-report
Authormongo-ai
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Support agents need a consistent way to turn detailed triage investigations into complete, well‑structured escalation packages for engineering, ensuring all context, evidence, impact, and next steps are communicated clearly.

Core Features & Use Cases

  • Standardized escalation format with sections for severity, impact, evidence, reproduction steps, and follow‑up cadence.
  • Impact assessment tables to quantify breadth, depth, duration, revenue signal, and data risk.
  • Routing matrix that maps issue types to the appropriate PostHog engineering team.
  • De‑escalation criteria and follow‑up cadence guidance to keep stakeholders aligned.
  • Use case: When a triage report flags a bug, data integrity issue, or infrastructure problem, the skill generates a ready‑to‑share markdown brief for the engineering team.

Quick Start

Generate an escalation brief for the ticket about posthog.displaySurvey() failure using the posthog‑escalation skill.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: posthog-escalation
Download link: https://github.com/mongo-ai/posthog-triage-agent/archive/main.zip#posthog-escalation

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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