posthog-response-drafting
CommunityInstantly draft empathetic PostHog support replies
Authormongo-ai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
It eliminates the need for support engineers to manually compose consistent, empathetic, and evidence‑backed replies to PostHog tickets, saving time and reducing errors.
Core Features & Use Cases
- Provides a structured response skeleton covering acknowledgment, core message, follow‑up questions, and closing.
- Defines tone selection rules (labrador puppy vs. clinical) based on customer sentiment and situation.
- Includes claim‑tagging guidance to ensure every factual statement is backed by evidence.
- Offers ready‑to‑use templates for bugs, missing info, misconfigurations, critical incidents, and feature requests.
Quick Start
Ask the agent to draft a response for a specific support ticket using the preferred tone.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: posthog-response-drafting Download link: https://github.com/mongo-ai/posthog-triage-agent/archive/main.zip#posthog-response-drafting Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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