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posthog-response-drafting

Generates empathetic, actionable responses for operator and user support requests.

Updated Aug 27, 2026
Search Tags:#tone#evidence#support#draft#customer#posthog#response
One-click install
npx skills add https://github.com/mongo-ai/posthog-triage-agent --skill posthog-response-drafting
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: posthog-response-drafting
Source: https://github.com/mongo-ai/posthog-triage-agent/tree/main/.claude/skills/posthog-response-drafting
Command: npx skills add https://github.com/mongo-ai/posthog-triage-agent --skill posthog-response-drafting

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

It eliminates the need for support engineers to manually compose consistent, empathetic, and evidence‑backed replies to PostHog tickets, saving time and reducing errors.

Core Features & Use Cases

  • Provides a structured response skeleton covering acknowledgment, core message, follow‑up questions, and closing.
  • Defines tone selection rules (labrador puppy vs. clinical) based on customer sentiment and situation.
  • Includes claim‑tagging guidance to ensure every factual statement is backed by evidence.
  • Offers ready‑to‑use templates for bugs, missing info, misconfigurations, critical incidents, and feature requests.

Quick Start

Ask the agent to draft a response for a specific support ticket using the preferred tone.

Frequently Asked Questions about posthog-response-drafting

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft customer support responses for PostHog tickets?▼

Draft customer support responses for PostHog tickets by prompting the agent to generate empathetic replies, structuring acknowledgments, core messages, follow-up questions, and closings automatically.

How does tone selection work for PostHog support replies?▼

Tone selection for PostHog support replies works by applying defined rules that match the response voice to customer sentiment, shifting between a labrador puppy tone and a clinical tone based on the situation.

Can I use templates for bug reports and feature requests in PostHog support?▼

Yes, you can use ready-to-use templates for bug reports, missing information, misconfigurations, critical incidents, and feature requests to ensure evidence-backed claims and consistent PostHog voice guidelines.

What is the best way to ensure evidence-backed claims in customer-facing responses?▼

The best way to ensure evidence-backed claims in customer-facing responses is to follow claim-tagging guidance, which requires every factual statement in the support draft to be supported by concrete evidence.

Does this support drafting approach work for triage report sections?▼

Yes, this support drafting approach works for composing the Draft Customer Response section of triage reports, specifically handling bug reports, feature requests, and configuration issues with appropriate tone.

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