Skills
.Work. You
Rest

posthog-ticket-intake

Community

Turn support tickets into structured triage data.

Product & Management#ticket#triage#posthog#intake#issue-classification#identifier-extraction
Authormongo-ai
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Support engineers waste time parsing unstructured ticket text; this skill converts raw tickets into a consistent, machine‑readable format with key identifiers, product area guesses, and next‑step recommendations.

Core Features & Use Cases

  • Issue classification: Detects primary issue type (bug, how‑to, feature request, etc.).
  • Context extraction: Pulls distinct IDs, URLs, time windows, plan tier, and environment clues.
  • Actionable output: Generates a markdown summary and suggests the first diagnostic skill to run, while automatically kicking off parallel evidence searches.

Quick Start

Ask the ticket intake skill to process the following support message and return the normalized summary.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: posthog-ticket-intake
Download link: https://github.com/mongo-ai/posthog-triage-agent/archive/main.zip#posthog-ticket-intake

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.