posthog-triage-report

Generate evidence-graded triage reports for PostHog support tickets.

Updated Aug 27, 2026
One-click install
npx skills add https://github.com/mongo-ai/posthog-triage-agent --skill posthog-triage-report
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: posthog-triage-report
Source: https://github.com/mongo-ai/posthog-triage-agent/tree/main/.claude/skills/posthog-triage-report
Command: npx skills add https://github.com/mongo-ai/posthog-triage-agent --skill posthog-triage-report

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

It automates the production of a comprehensive, evidence‑graded triage report for PostHog support tickets, reducing manual investigation time and ensuring consistent, confidence‑aware communication with customers.

Core Features & Use Cases

  • Structured Report Template: Generates a uniform report with sections for issue summary, evidence table, root‑cause assessment, confidence scoring, and escalation guidance.
  • Evidence Pack: Maps every factual claim to verifiable sources (docs, GitHub issues, data queries) and calculates an overall confidence score.
  • Quick Brief & Customer Draft: Provides a concise internal briefing and extracts a ready‑to‑send response for the customer, adhering to tone guidelines.
  • Use Case: Support engineers handling any PostHog product area (events, replay, flags, etc.) can invoke this skill to quickly produce a high‑quality triage document.

Quick Start

Ask the triage agent to generate a full PostHog support report for ticket #12345.

Frequently Asked Questions about posthog-triage-report

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate a structured triage report for PostHog support tickets?

To generate a PostHog support triage report, apply a triage agent skill to the ticket to automatically produce a structured document with issue summary, evidence table, root-cause assessment, and confidence scoring.

What is evidence-graded confidence scoring in a support ticket triage report?

Evidence-graded confidence scoring in a triage report maps every factual claim to verifiable sources like docs and GitHub issues, calculating an overall confidence score to ensure consistent, evidence-aware communication with customers.

How do I automate root-cause assessment and customer response drafting for PostHog tickets?

Automate root-cause assessment for PostHog tickets by using a triage report skill that evaluates evidence sources and extracts a ready-to-send customer response draft alongside an internal briefing.

Does the PostHog triage report skill work across different product areas like events and replay?

Yes, the PostHog triage report skill supports investigations across all PostHog product areas including events, replay, and flags, generating uniform reports for any support ticket context.

What evidence sources do I need to provide for a PostHog triage report?

Generating a PostHog triage report requires access to evidence sources such as documentation, GitHub issues, and data queries, which are mapped to factual claims to calculate the overall confidence score.

What is the best way to standardize PostHog ticket investigations across support engineers?

The best way to standardize PostHog ticket investigations is to use a structured triage report template that enforces uniform sections for evidence mapping, root-cause assessment, and escalation guidance.