problem-record-creation
CommunityAutomate ITSM Problem Record (PRM) creation for recurring issues.
AuthorDaBigHomie
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill automates the creation of ITSM Problem Records (PRMs) for recurring issues, ensuring that underlying causes are captured and addressed to prevent future incidents.
Core Features & Use Cases
- Automated PRM Creation: Automatically generate PRMs from incident reports, capturing root causes and remediation plans.
- Root Cause Analysis: Facilitates root cause analysis through the 5-whys method and identifies known errors.
- Remediation Routing: Routes remediation tasks to appropriate owners and clusters for efficient resolution.
- Framework Mapping: Maps PRMs to relevant frameworks like COBIT 2019, ISO 27001, and ISO 42001 for compliance.
- Lifecycle Tracking: Tracks PRM lifecycle from open to closed, ensuring issues are resolved and documented.
- Use Case: When an incident occurs that requires a deeper investigation and analysis to prevent recurrence, use this Skill to create a PRM that captures all necessary details and actions.
Quick Start
Create a Problem Record for the recent outage by running the command: 'create-prm "Outage on Dec 1st" --root-cause "Hardware failure" --remediation "Replace server"'
Dependency Matrix
Required Modules
cortex-api
Components
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: problem-record-creation Download link: https://github.com/DaBigHomie/ugwtf/archive/main.zip#problem-record-creation Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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