process-doc

Name: process-doc
Availability: InStock
Author: Anthropic

Document business processes into Standard Operating Procedures with RACI matrices and flowcharts.

23.4k|2.8k|Updated Jan 23, 2026

Search Tags:#workflow #business process #process documentation #SOP #RACI #standard operating procedure

Ready to run

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill process-doc

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: process-doc
Source: https://github.com/anthropics/knowledge-work-plugins/tree/main/operations/skills/process-doc
Command: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill process-doc

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps formalize and document business processes that may only exist in someone's head, ensuring clarity, consistency, and accountability.

Core Features & Use Cases

SOP Generation: Creates comprehensive Standard Operating Procedures.
RACI Matrix: Defines roles and responsibilities (Responsible, Accountable, Consulted, Informed).
Flowcharting: Visually represents the process flow.
Use Case: Documenting the customer onboarding process to ensure all new clients receive a consistent and high-quality experience.

Quick Start

Document the customer onboarding process, including a RACI matrix and step-by-step instructions.

Frequently Asked Questions about process-doc

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I document a business process into a standard operating procedure?▼

To document a business process into a standard operating procedure, you formalize undocumented workflows into step-by-step instructions, clarifying ownership and capturing exceptions for operational efficiency, audits, and training.

What is a RACI matrix and when do I need one for process documentation?▼

A RACI matrix for process documentation defines roles and responsibilities by categorizing participants as Responsible, Accountable, Consulted, or Informed, ensuring accountability when formalizing business workflows.

How do I create a flowchart for an undocumented business workflow?▼

Creating a flowchart for an undocumented business workflow involves visually representing the process flow alongside standard operating procedures, clarifying sequential actions and exceptions for operational consistency.

Can I use SOPs to clarify ownership and prepare for operational audits?▼

Yes, SOPs clarify ownership using RACI matrices and prepare teams for operational audits by capturing detailed procedural documentation, exceptions, and responsibilities required for compliance and training.

What is the best way to formalize a customer onboarding process?▼

The best way to formalize a customer onboarding process is generating comprehensive standard operating procedures with RACI matrices and flowcharts, ensuring new clients receive a consistent, high-quality experience.

What should I include in an SOP to handle process exceptions efficiently?▼

An SOP handling process exceptions efficiently should include step-by-step instructions, a RACI matrix for accountability, and flowcharts that capture deviations, addressing operational needs for consistency and audits.