process-emails

What problem does it solve?

Brikette teams spend substantial time triaging and drafting guest emails. This Skill automates the processing of pending customer emails and generates context-aware draft responses using MCP tools, reducing turnaround time while preserving brand tone.

Core Features & Use Cases

• Automated email triage: Classify emails by type (inquiry, reply, FAQ, informational, promotional, not-customer) and identify required actions.
• Draft generation & review: Retrieve full email details, interpret intent, generate draft responses, and perform quality checks before sending.
• Queue & batch management: Process individual emails or batch process multiple inquiries, with support for defer/skip actions and session summaries.
• Knowledge integration: Access knowledge base and templates to tailor responses while maintaining policy and tone.
• Use Case: A support operator processes a day's pending emails, drafts replies, and archives promotional messages for batch review.

Quick Start

Start the skill in your workspace, ensure MCP server and Gmail tooling are running, and load the email queue. Then interpret and draft responses for selected emails, review the drafts, and apply actions (send, save draft, skip, or defer).