Records request handling

What problem does it solve? Handling a request to access records is a legal process with a statutory clock, and mistakes like confirming a registration before identity is verified or making redaction decisions ad hoc create compliance risk. This Skill gives an agent a disciplined procedure for responding to records requests correctly. ## Core Features & Use Cases - Identity-first triage: Establishes who is asking, what they are entitled to, and requires proof of identity before confirming anything about a person. - Statutory timescale communication: States the applicable response period unprompted and clarifies that the clock starts when the request is complete, not when it arrived. - Escalation routing: Routes requests involving third-party information, deceased patients, children, or court orders to the records team instead of deciding them locally. - Use Case: A patient emails asking for their records. The agent verifies identity first, states the statutory response period, and routes the request without ever confirming registration details over the unverified email thread. ## Quick Start Use the records request handling skill to respond to this patient's request for access to their medical records.