request-management

Name: request-management
Availability: InStock
Author: serac

Automate ServiceNow request, RITM, and catalog task creation with approvals.

77|23|Updated Jul 16, 2025

Search Tags:#automation #approvals #servicenow #fulfillment #ritm #sc_request #sc_req_item

Ready to run

npx skills add https://github.com/serac-labs/serac --skill request-management-serac-labs

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Please help me install this Agent Skill.
Skill: request-management
Source: https://github.com/serac-labs/serac/tree/main/packages/opencode/src/bundled-skills/request-management
Command: npx skills add https://github.com/serac-labs/serac --skill request-management-serac-labs

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

ServiceNow request management often requires manual coordination across requests, RITMs, tasks, and approvals. This skill automates that orchestration to reduce overhead.

Core Features & Use Cases

Automates creation of sc_request and sc_req_item to represent customer requests and items
Auto-generates catalog tasks, tracks progress, and manages approvals for fulfillment
Use Case: streamline standard catalog item requests from initiation to closure, with automated task assignment and SLA awareness

Quick Start

Use the request-management skill to automate creation of service requests, RITMs, and fulfillment tasks in ServiceNow, including approvals, for end-to-end request management.

Frequently Asked Questions about request-management

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I automate ServiceNow request management for catalog items?▼

Automate ServiceNow request management by orchestrating sc_request and sc_req_item records. This skill handles catalog item requests end-to-end, generating RITMs, creating fulfillment tasks, and managing approvals to reduce manual coordination overhead.

What is the best way to generate RITMs and catalog tasks in ServiceNow?▼

Generating RITMs and catalog tasks is handled by automating sc_req_item and related task records. The skill orchestrates creation, tracks progress, and assigns tasks automatically, streamlining standard catalog item requests from initiation to closure.

Can I automate ServiceNow approvals and fulfillment workflows together?▼

Automating ServiceNow approvals and fulfillment workflows is supported natively. The skill coordinates approval validation alongside catalog task generation, ensuring end-to-end request management with SLA awareness and automated task assignment.

Does this approach work for tracking standard catalog item requests in ServiceNow?▼

Tracking standard catalog item requests is the core use case. It applies to common scripting patterns across standard request types, validating variables and managing sc_request records to satisfy requirements for end-to-end fulfillment tracking.

How do I validate variables and manage SLA awareness for ServiceNow RITMs?▼

Validating variables and managing SLAs for RITMs is built into the orchestration logic. The skill applies common scripting patterns to sc_req_item records, ensuring catalog task assignment and progress tracking maintain SLA awareness throughout fulfillment.

Do I need MCP tools to integrate with ServiceNow request workflows?▼

Integration with MCP tools is supported for ServiceNow request workflows. The skill uses these tools to automate sc_request and sc_req_item orchestration, requiring a ServiceNow environment to generate RITMs, create catalog tasks, and manage approvals.