What problem does it solve?
Acting on behalf of a TCT consultant, this skill writes and applies well-structured resolutions to TRS tickets by inferring the most appropriate category from context and drafting concise, professional text for final submission.
It ensures consistency with ticket history and prior discussions, and automates application via the TRS MCP tooling after user confirmation.
Core Features & Use Cases
- Fetch ticket context with get_ticket_context and read current/previous resolutions or notes.
- Infer the most suitable resolution category from the predefined list and propose a 2–4 sentence resolution.
- Draft a professional resolution description that describes the issue, actions taken, and expected outcome, ready for approval and application.
- Apply the resolution using the edit_resolution tool only after explicit user confirmation; optionally save session context for continuity.
Quick Start
Fetch the ticket context for the provided TICKET_ID, infer the resolution category, draft the resolution text, and apply it after user confirmation.