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response-drafts

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Draft support responses with tone-aware KB help.

Content & Communication#templates#sqlite#knowledge-base#customer-support#drafts#local-storage
Authorticruz38
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Drafting consistent, tone-appropriate support responses with KB integration and templates, saving time and reducing escalation.

Core Features & Use Cases

  • Tone-aware drafts: Generate multiple drafts with selectable or auto-detected tone to fit customer sentiment.
  • KB & templates: Integrate relevant knowledge base content and pre-built templates to speed resolution.
  • Local storage & management: Persist drafts, templates, and KB articles locally with simple workflows for teams.
  • Use Case: Support teams handling high-volume tickets can produce ready-to-send responses that align with policy and brand voice.

Quick Start

Use a ticket's subject and description to generate tone-aware drafts with KB recommendations.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: response-drafts
Download link: https://github.com/ticruz38/skills/archive/main.zip#response-drafts

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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