What problem does it solve? Retail staff and managers face inconsistent return handling, fraud losses, and poor customer experiences when processing returns, exchanges, and refunds across in-store, online, and omnichannel channels. ## Core Features & Use Cases - Return Eligibility & Processing: Structured checklists for verifying receipts, inspecting item condition, checking return windows, and calculating refunds including restocking fees and partial refunds. - Fraud Prevention: Red-flag detection for receipt fraud, wardrobing, price switching, and return abuse, with a clear escalation protocol that avoids direct customer accusations. - Retention & Analytics: Customer retention scripts, return reason code taxonomy, and a returns analytics dashboard covering return rates, financial recovery, and fraud metrics. - Use Case: A store associate handling a no-receipt return of a high-value electronic item can follow the eligibility assessment, verify the serial number, apply store-credit-only policy, and document the exception with manager approval. ## Quick Start Help me process a customer return for an opened electronic item purchased 45 days ago without a receipt, including eligibility determination and refund method.
