return-policy-review

What problem does it solve?

Businesses operating in Russia often draft return policies that violate the Russian Federation Law on Protection of Consumer Rights (ЗЗПП), leading to legal penalties, customer disputes, and reputational harm. This Skill eliminates the risk of non-compliant policies by providing a structured, legally grounded review workflow.

Core Features & Use Cases

• Multi-scenario compliance checks: Reviews policies against all core ЗЗПП articles covering defective goods, non-defective exchanges, distance sales cooling-off periods, service refusals, and sector-specific rules for SaaS and financial services.
• Red flag detection: Automatically identifies unfair or invalid clauses that would not hold up in court or before consumer protection authorities.
• Actionable output: Generates a clear compliance scorecard, lists required corrections, and recommends best-practice improvements beyond minimum legal requirements.
• Use Case: An e-commerce store owner can use this Skill to audit their published return policy before a regulatory inspection to avoid fines and resolve customer complaints proactively.

Quick Start

Use the return-policy-review skill to audit your online store's return policy for full compliance with Russian consumer protection law.