review-management

What problem does it solve?

This Skill helps analyze app reviews and rating changes so you can improve reputation, extract actionable product insights, and craft effective responses that increase trust and conversions.

Core Features & Use Cases

• Review sentiment and category analysis: Break reviews into bugs & crashes, feature requests, UX complaints, pricing complaints, love & praise, and competitor mentions to guide what to do next.
• Rating improvement strategy: Optimize in-app rating prompt timing and follow platform rules to reduce negative feedback and protect conversion.
• Negative review handling with response frameworks: Produce HEAR-based responses (Hear, Empathize, Act, Resolve) and draft replies for the most impactful reviews.
• Review mining for insights: Identify unmet needs, common complaints, switching triggers, and recurring themes from both your and competitor reviews to support roadmap and ASO decisions.

Quick Start

Use review-management to generate a review health report and a prioritized action plan after providing your app’s App ID, target country, and whether you currently respond to reviews.