review-responder

Drafts customer service replies using voice profiles and posture templates with built-in fact-checking.

2|Updated Apr 20, 2026

Search Tags:#brand voice #customer service #response drafting #customer review #message management

Ready to run

npx skills add https://github.com/ARCASSystems/FounderOS --skill review-responder-arcassystems

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: review-responder
Source: https://github.com/ARCASSystems/FounderOS/tree/main/skills/review-responder
Command: npx skills add https://github.com/ARCASSystems/FounderOS --skill review-responder-arcassystems

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

This Skill addresses the challenge of crafting accurate, brand-aligned responses to customer inquiries, reviews, and messages across various platforms.

Core Features & Use Cases

Custom Voice Matching: Uses operator or brand-specific voice profiles for consistency.
Channel-Specific Formatting: Adapts responses to the appropriate length, tone, and format for each channel.
Posture Templates: Offers templates for different response postures like 'Warm thank-you', 'Careful negative', and 'Factual answer'.
Fact-Checking: Ensures responses are factually accurate based on provided information.
Use Case: When a customer leaves a negative review on Google, this Skill can draft a response that acknowledges the issue, proposes a solution, and maintains brand voice.

Quick Start

Use the /founder-os:review-responder command to draft a reply to the customer's review.

Frequently Asked Questions about review-responder

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I draft customer service responses that match my brand voice?▼

To draft customer review responses with brand consistency, provide the message content, select your brand voice profile, and apply a posture template like 'Warm thank-you' or 'Careful negative' to generate a factually accurate reply.

Can I use posture templates for managing negative customer reviews?▼

Yes, you can use posture templates such as 'Careful negative' to craft review responses that acknowledge issues, propose solutions, and maintain brand voice across platforms like Google.

What do I need to provide to generate a brand-aligned customer review response?▼

You need to provide the customer message content, select a specific brand voice profile, and choose a response posture template to generate an accurate, channel-specific reply.

Does this approach adapt response formatting for different communication channels?▼

Yes, this approach adapts customer service responses to the appropriate length, tone, and format required for each specific communication channel while maintaining brand consistency.

How does fact-checking work when drafting customer service messages?▼

Fact-checking ensures generated customer service responses are factually accurate based strictly on the provided information, preventing incorrect claims while drafting brand-aligned replies.

What is the best way to maintain brand consistency across multiple review platforms?▼

The best way to maintain brand consistency across platforms is using operator-specific voice profiles and posture templates to standardize the tone and factual accuracy of every customer review response.