review-response

Generate brand-aligned responses for online reviews across major platforms.

Updated May 18, 2026
One-click install
npx skills add https://github.com/ajayatwal1105-emerson/digital-marketing-pro --skill review-response-ajayatwal1105-emerson
Or copy as Structured Prompt for Agent
Please help me install this Agent Skill.
Skill: review-response
Source: https://github.com/ajayatwal1105-emerson/digital-marketing-pro/tree/main/skills/review-response
Command: npx skills add https://github.com/ajayatwal1105-emerson/digital-marketing-pro --skill review-response-ajayatwal1105-emerson

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps you craft professional, brand-aligned responses to customer reviews so you can improve reputation, address concerns, and recover unhappy customers without sounding generic or inappropriate.

Core Features & Use Cases

  • Sentiment & severity handling: Automatically classifies reviews as positive, neutral, or negative, including negative severity categories.
  • Platform-appropriate wording: Adapts tone, length, and conventions for major platforms like Google, Yelp, G2, TripAdvisor, Trustpilot, Amazon, and app stores.
  • Compliance and brand voice enforcement: Checks against brand guidelines for restricted terms, required disclosures, and mandated response elements.
  • Escalation and offline recovery: Recommends next steps for negative reviews and moves sensitive issues offline with a direct contact method.
  • Batch-ready variation: Generates multiple versions to avoid templated phrasing when responding to sets of reviews.

Quick Start

Use the review-response skill to draft a ready-to-post reply for the attached review, including your rating, platform, and the key issue mentioned.

Frequently Asked Questions about review-response

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I write responses to Google reviews that match my brand voice?

To write Google review responses with your brand voice, you need a tool that applies active brand profile guidelines to generate compliant, platform-appropriate replies. This ensures your responses avoid restricted terms while maintaining consistent tone across positive and negative reviews.

How do I handle negative Yelp reviews without sounding generic?

Handling negative Yelp reviews requires classifying sentiment severity and applying platform conventions to move sensitive issues offline. You can generate varied, ready-to-post replies that include direct contact methods for customer recovery and escalation recommendations.

Can I generate brand-aligned replies for multiple G2 reviews at once?

Yes, you can generate brand-aligned replies for multiple G2 reviews by processing batch sets. Providing the review text, star rating, platform, and resolution context allows the system to produce multiple varied versions, avoiding templated phrasing across responses.

What is the best way to manage reputation and respond to customer feedback across different platforms?

The best way to manage reputation across platforms is to use a response generator that adapts tone and conventions for Google, Yelp, G2, and Trustpilot. Enforcing compliance rules while varying copy ensures authentic, on-brand replies for every sentiment level.

Do I need a brand profile to generate customer recovery responses for app store reviews?

Yes, generating customer recovery responses for app store reviews requires loading an active brand profile. This profile enforces required disclosures and mandated response elements, ensuring your replies to unhappy customers remain compliant and on-brand.