What problem does it solve?
This Skill helps you craft professional, brand-aligned responses to customer reviews so you can improve reputation, address concerns, and recover unhappy customers without sounding generic or inappropriate.
Core Features & Use Cases
- Sentiment & severity handling: Automatically classifies reviews as positive, neutral, or negative, including negative severity categories.
- Platform-appropriate wording: Adapts tone, length, and conventions for major platforms like Google, Yelp, G2, TripAdvisor, Trustpilot, Amazon, and app stores.
- Compliance and brand voice enforcement: Checks against brand guidelines for restricted terms, required disclosures, and mandated response elements.
- Escalation and offline recovery: Recommends next steps for negative reviews and moves sensitive issues offline with a direct contact method.
- Batch-ready variation: Generates multiple versions to avoid templated phrasing when responding to sets of reviews.
Quick Start
Use the review-response skill to draft a ready-to-post reply for the attached review, including your rating, platform, and the key issue mentioned.