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review-response

Monitor and respond to customer reviews across Google, Yelp, Facebook, and TrustPilot.

Updated Feb 24, 2026
Search Tags:#sentiment analysis#customer service#seo#reviews#reputation management#response automation
One-click install
npx skills add https://github.com/teodorboev/socialai --skill review-response-teodorboev
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: review-response
Source: https://github.com/teodorboev/socialai/tree/main/.opencode/skills/review-response
Command: npx skills add https://github.com/teodorboev/socialai --skill review-response-teodorboev

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill automates the monitoring and response to online reviews across multiple platforms, ensuring timely and personalized engagement with customers.

Core Features & Use Cases

  • Multi-Platform Monitoring: Tracks reviews from Google, Yelp, Facebook, and TrustPilot.
  • Automated Response Drafting: Generates personalized, on-brand responses based on review sentiment and content.
  • Escalation & Prioritization: Identifies critical reviews for human intervention and assigns follow-up actions.
  • Use Case: A small business owner can use this Skill to automatically draft thank-you notes for positive reviews and flag negative feedback for immediate attention, improving their online reputation and customer satisfaction.

Quick Start

Use the review-response skill to draft a response to the latest Google review.

Frequently Asked Questions about review-response

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate responses to customer reviews across Google and Yelp?▼

You can automate customer review responses by using a tool that monitors platforms like Google and Yelp, analyzes sentiment, and drafts personalized replies. This ensures timely engagement and directly improves local SEO.

What is the best way to manage online reviews for small business reputation management?▼

Online review management for small businesses involves tracking feedback across multiple platforms, drafting on-brand responses, and escalating critical reviews for human intervention to improve customer satisfaction and trust.

How does sentiment analysis work for escalating negative customer reviews?▼

Sentiment analysis for review escalation evaluates customer feedback to identify negative tone and urgency, automatically flagging critical reviews so they receive immediate human attention rather than an automated response.

Can I monitor TrustPilot and Facebook reviews in one place for response automation?▼

Yes, response automation tools can monitor TrustPilot and Facebook reviews in one place. They aggregate feedback across these platforms to draft personalized responses and prioritize escalations seamlessly.

Does responding to online reviews actually improve local SEO?▼

Responding to online reviews improves local SEO by ensuring timely and appropriate customer engagement. Consistent, personalized replies across platforms signal active business management to search engines.

When should I not use automated responses for customer service reviews?▼

You should not use automated responses for customer service reviews when the feedback is critical or highly urgent. These reviews require sentiment analysis to flag them for immediate human review and personalized intervention.

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